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Shipping & Returns

Shipping

We use Sendle for Australia-wide shipping. Sendle is Australia’s-first 100% carbon-neutral delivery service.

How much does shipping cost?
Total shipping costs depend on the total weight of your order and will be calculated at the checkout stage.

When will my parcel be shipped?
We endeavour to process and pack all orders within 48 hours, Monday to Friday. Our couriers will then pick them up the next business day. However, this is not guaranteed.

Can I track my order?
If you included your email address while you were shopping, you will automatically get tracking notifications by email or head to https://try.sendle.com/tracking and type in your 6-digit alphanumeric tracking code. You can see more detailed tracking information by signing up for a free Sendle account with the same email address you shopped with. When you’re signed in, you can also manage your delivery using the Sendle Toolbox, a set of tools available in the parcel tracking page.  It’s a quick and easy way to manage elements of your delivery like delivery instructions, organising redeliveries or parcel investigations. 

How long will my parcel take to arrive?

Please note that delivery times are subject to change and are not guaranteed. Once our courier has picked up your parcel:

Capital Cities: 2-3 business days, Non-Capital/Rural: 2-7

Is Sendle an express service?

In general, same-city deliveries arrive overnight and deliveries to nearby cities within 2-3 days. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service.

If you’re interested, you can view Sendle’s full Terms & Conditions here.

Should you have any questions in regard to shipping please reach out to our support team.

 

Returns

If you believe there to be an issue with a product that you have purchased please replace the lid (must be over 3/4 of the bottle remaining), get in contact and we will be happy to assist with the next steps.

You may return most new, unopened items in new condition within 14 days of delivery for a full refund. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 5 – 10 days of receipt of your package at Maybe Sammy cocktails.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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